Terms, Conditions & Privacy Policy

Terms, Conditions & Privacy Policy

Membership Rewards Program Terms & Privacy Policy

At Hobart Town Tea Company (HTTCO), your privacy and trust are important to us. This policy and set of terms outlines how we manage personal information, operate our membership rewards program, and safeguard your data.

By using our website, services, or joining our Membership Rewards Program, you agree to be bound by these terms and this Privacy Policy.

HTTCO complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and may update this document from time to time to reflect changes in law, technology, or our business practices.

1. Privacy Policy

1.1 Information We Collect

We collect personal information when you:

  • Register an account or join the Membership Rewards Program.
  • Make purchases, place orders, or request services.
  • Subscribe to newsletters or promotions.
  • Participate in surveys, competitions, or events.
  • Contact us by phone, email, post, or in person.

This may include your name, email, phone, billing and delivery addresses, payment details, and purchase history. Optional details such as date of birth may also be collected to personalise offers.

We may also collect information automatically through cookies or from third parties (such as payment processors or delivery providers).

1.2 How We Use Information

HTTCO uses your personal information to:

  • Fulfil orders and provide requested services.
  • Manage and operate your account and Membership Rewards Program participation.
  • Improve and personalise your experience.
  • Communicate offers, promotions, or updates.
  • Conduct analysis to enhance our services.
  • Comply with legal obligations.
1.3 Sharing Information

We do not sell, rent, or trade your personal data. We may share information with:

  • Trusted service providers (e.g., IT, marketing, payments, logistics).
  • Companies within the HTTCO group (including overseas, in the UK and New Zealand).
  • Government or regulators where required by law.
  • Other parties where you have authorised disclosure.
1.4 Data Security

We protect your data using secure servers, encryption (SSL), password-protected systems, and restricted staff access. While we take all reasonable steps, we cannot guarantee complete security of data transmitted online.

1.5 Access, Updates & Complaints
  • You may access or update your details via your account or by contacting us.
  • If you believe we have mishandled your information, contact us in writing. We will investigate promptly.
  • If unresolved, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au.

2. Membership Rewards Program – Terms & Conditions

2.1 Eligibility
  • Open to individuals aged 16 years and over.
  • Membership is free of charge and subject to acceptance by HTTCO.
  • By joining, you agree to these terms.
2.2 Earning Rewards
  • Rewards (including points) are earned on eligible purchases only.
  • Rewards have no cash value and are non-transferable.
  • Rewards cannot be redeemed for cash.
2.3 Redemption of Rewards
  • Rewards can be redeemed online at HTTCO.
  • Specific conditions (e.g., minimum spends, expiry dates) may apply.
  • Lost, stolen, or expired rewards will not be replaced.
2.4 Changes to Program
  • HTTCO reserves the right to amend, suspend, or terminate the program at any time without notice.
  • Any material changes will be posted on our website. Continued participation constitutes acceptance.
2.5 Fair Use
  • The program is for personal use only.
  • Fraudulent or abusive conduct (e.g., multiple accounts, reselling rewards, false claims) may result in suspension or termination.

3. Membership Rewards Program – Privacy

In addition to our general Privacy Policy, the following applies specifically to the rewards program:

3.1 Information We Collect
  • When you join, we may collect your name, email, phone number, purchase history, and optional details such as date of birth.
3.2 Use of Information

We use this data to:

  • Operate and administer the rewards program.
  • Provide tailored promotions and offers.
  • Communicate program updates and benefits.
  • Analyse purchase patterns to improve services.
3.3 Disclosure of Information
  • We do not sell member information.
  • Data may be shared with trusted service providers who assist in program operation (e.g., email/SMS systems).
  • We may disclose information if required by law.
3.4 Data Security
  • Reasonable measures are taken to protect member data.
  • While we apply best practices, electronic transmission can never be guaranteed 100% secure.
3.5 Your Rights
  • You may access, correct, or request deletion of your information by contacting us.
  • You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

4. Contact Us

If you have any questions about this Privacy Policy or the Membership Rewards Program, please contact:

Hobart Town Tea Company
PO Box 130
Battery Point, Hobart, Tasmania 7004
Email: admin@httco.com.au
Mobile: 0491 356 255